We offer hassle-free returns within 5 days of delivery. For fast and protected claim processing, an unboxing video is mandatory.
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Send your unboxing video directly to our WhatsApp helpdesk for swift review within 24 hours.
WhatsApp Video ClaimAt BazarExa (www.bazarexa.com), your satisfaction and security are our top priorities. We offer a transparent, buyer-friendly 5-Day Return & Refund Policy from the exact moment your order is marked as delivered by our courier partner.
To protect both customers and verified merchants against transit damages, missing parts, or discrepancies, an uncut unboxing video recorded prior to breaking the package seals is strictly mandatory for all return and refund claims. Claims submitted without proper unboxing video proof cannot be entertained.
To ensure your return or refund request is validated swiftly without disputes, please follow our required unboxing video recording checklist:
Begin recording before opening the parcel. Rotate the package to show all sealed sides and the intact courier flyer/box.
Focus the camera clearly on the courier shipping label showing the Tracking Number, Order ID, and Customer Name.
The recording must be one continuous, single-take video without pauses, transitions, cuts, or video edits.
Open the product packaging and showcase the exact flaw (physical damage, wrong item/size, missing parts, or non-functional component) directly on camera.
Videos recorded after the package has already been torn open, photos without video, spliced/edited clips, or blurry recordings where the shipping label is illegible will be rejected.
A return or full refund request initiated within 5 calendar days with valid unboxing video proof will be accepted under the following conditions:
For health, hygiene, consumer safety, and copyright compliance, the following items cannot be returned or refunded once delivered unless they arrived damaged with video proof:
Initiating a return is simple and straightforward. Follow these steps within 5 days of delivery:
Send an email to info@bazarexa.com or WhatsApp us at +92 307 9562221 with your Order ID, registered phone number, reason for return, and your unboxing video file or link (Google Drive / Cloud).
Our support team reviews the unboxing footage and order details within 24 to 48 hours. Upon approval, you will receive a Return Authorization and pickup/shipping instructions.
Pack the item securely with all original packaging and accessories. Our courier partner will either pick up the parcel from your address or you will be provided a prepaid return drop-off code.
Upon receiving the item at our fulfillment hub, we inspect the physical condition. Your refund or replacement is disbursed immediately according to your chosen payout method.
Once your return is inspected and approved, refunds are processed according to the original payment channel or your chosen transfer mode:
| Payment Method | Refund Mode | Processing Timeline |
|---|---|---|
| Cash on Delivery (COD) | Bank Transfer / JazzCash / EasyPaisa | 2 - 4 Business Days |
| Credit / Debit Card | Reversal to Original Card | 5 - 10 Business Days (Bank dependent) |
| BazarExa Store Credit | Instant Wallet Balance | Instant (Within 1 Hour) |
*Note: Original delivery charges are non-refundable except in cases where the return is necessitated due to merchant error, wrong delivery, or transit damage verified via unboxing video.
Prefer an exchange instead of a cash refund? If you received a defective piece or the wrong size/color, we offer a Free Replacement Service subject to stock availability.
Once your unboxing video is validated, we dispatch the replacement product immediately at zero additional shipping cost. If the item is out of stock, a 100% full refund will be disbursed automatically.
A: Because transit damages and missing item claims cannot be independently verified with courier companies without video evidence, claims without unboxing footage cannot be approved. We strongly urge every customer to record a 30-second continuous unboxing video whenever receiving any online parcel.
A: Return claims must strictly be reported within 5 days of delivery. Requests submitted after 5 calendar days are ineligible for return or refund under our platform policy.
A: If the return is due to a defect, damage, or wrong shipment validated by your unboxing video, BazarExa or the merchant covers 100% of return shipping expenses.
Ready to submit your unboxing video or need assistance with an active return claim? Contact our dedicated claims resolution department: